Returns & Refunds

Because every product at Evassentials is custom-printed specifically for you, our return policy differs from standard retail. Please read this carefully before placing an order.

Our Commitment to You

We stand behind the quality of our products. If something goes wrong on our end — a manufacturing defect, printing error, or damage in transit — we will make it right at no cost to you. Your satisfaction is our priority.

What We Cover

We will provide a free replacement or full refund for:

• 📦 Damaged in transit: Item arrived broken, torn, or otherwise damaged
• 🖨 Printing defects: Blurry print, wrong colors, misaligned design
• ❌ Wrong item sent: You received a different product or variant than ordered
• 🔧 Manufacturing defects: Stitching issues, structural defects, or quality problems
• 📏 Size error on our part: The item doesn't match the size specifications we advertise

What We Cannot Cover

Because products are made to order, we cannot accept returns for:

• Change of mind or ordering the wrong size/color
• Slight color variations due to monitor display differences
• Wear and tear from use
• Damage caused by improper care or washing
• Orders with a verified delivery confirmation where no damage was reported within 14 days

How to Report an Issue

If there's a problem with your order, here's what to do:

1. Contact us within 14 days of receiving your order via our contact form
2. Include your order number — found in your confirmation email or account page
3. Attach clear photos of the defect or damage
4. Describe the issue clearly so we can review it quickly

We typically respond within 1–2 business days. Once approved, replacements are usually processed within 3–5 business days.

Refund Processing

Approved refunds are processed back to your original payment method:

• Credit/debit cards: 5–10 business days to appear on your statement
• Refunds are issued by Stripe and subject to their processing times
• You'll receive an email confirmation when your refund is processed

Cancellations

Orders enter production quickly after payment. Cancellations are only possible within 1 hour of placing your order. After that, we cannot cancel or modify orders as production may have already begun. Contact us immediately at our contact form if you need to cancel.

Sizing Issues

Please review our size guides carefully before ordering — each product listing includes measurements. If you ordered the wrong size due to a misread of our size guide, we cannot accept a return. However, if our size guide was inaccurate or the garment doesn't match the measurements we advertise, we will replace it free of charge.